The Cycle Clinic does not have a strict returns window. Legally it is 14 days but returns upto 30 days from purchase (exception will be made if delivery took time) are fine.
For goods not as described or faulty
Return the item to us and a refund in full will be given including your return costs. Courier collection can be arranged for bigger/heavier items.
For goods ordered by mistake or no longer wanted
The items need to be returned in used condition. A refund minus outgoing postage costs will be issued. For the U.K out going cost are around £3 to £9 depending on the item sent.
For fitted items that you find to be defective then return it to use and we will honestly assess it. Defective items are not knowingly sold so if it does not work we need to know. Most equipment sold in this shop is tested by me or used in the workshop.
For customers outside the E.U the return must be declared as a gift please as I have had a few where I have had to pay taxes greater than the trade cost of the goods. This is not something I want to repeat.